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The Truth About Prime Design

One way to enhance your company’s operations and help the bottom line is making sure your work vans are properly equipped. In researching what gear to use, you’ve likely encountered numerous brands, including Prime Design. So questions like “Are Prime Design products good quality?” and “What kind of brand is Prime Design?” are common. Read on as we provide the answers to these questions and additional details about this company.

Prime Design History

Based in Eagan, Minnesota, Prime Design hit the upfit industry in 1992, focusing on worker-friendly ladder racks. The idea was to provide van-based equipment solutions that were safer and less injury-causing than traditional configurations. Today, the company offers a complete line of racks, shelving, and partition systems. 

Prime Design’s parent company, Safe Fleet, was formed in 2013 to consolidate numerous fleet-related products under a single corporate umbrella. Privately owned and based in Belton, Missouri, Safe Fleet oversees almost two dozen brands that offer upfit equipment, safety gear, and related gear.

How’s The Quality With Prime Design Products?

Customer comments about Prime Design products are primarily favorable. Typical opinions are feedback like “their products are light years ahead of the competition” and “fit and finish is perfect, very lightweight.”  Critiques of the company mainly center on product instructions being hard to follow, with a handful of complaints about slow shipping times.

Most Prime Design products are built domestically. Interestingly, the company operates a build-to-order business model for items purchased directly through Prime Design. This involves a quote process and an estimated two-week production time. Prime Design recommends ordering its most popular products through an authorized dealer for online shopping and quicker availability. 

What to Know About Prime Design Customer Service

Prime Design customer service is available by phone (651-552-8554 option 2). Significantly, individual customer service and staff contact information (including email addresses) is available online, something most companies in this industry don’t do. The company also provides online learning resources, including detailed product and fitment guides. In addition, the company offers access to a comprehensive document library.

Prime Design Warranty Details

The company’s limited warranty protects all Prime Design products for three years. The coverage is for manufacturing defects, although the warranty document does not define what a defect is. The warranty is valid only for the original purchaser of a Prime Design product; coverage is not transferable. 

Popular Prime Design Products

With a focus on roof-mounted racks, Prime Design offers storage solutions for almost every trade and van. Here are two examples.

Prime Design ErgoRack Ladder Rack

The ErgoRack is a signature product for Prime Design that includes in-demand features such as aluminum construction and no-drill installation. Thanks to its easy-access design and hydraulic operation, ErgoRack makes ladder storage less physically demanding, which reduces the risk of injury.

Prime Design DeployPro Ladder Rack

Exclusive to Prime Design, the DeployPro ladder rack provides a rear-access solution that’s ideal when using a side-access system is difficult or unsafe. Mounted to an ErgoRack crossbar, DeployPro pivots from the back of a vehicle for convenient ladder access with minimal muscle strain.

Let the Experts at Upfit Supply Help

Let the professionals at Upfit Supply take the hassle out of equipping your work van. We’ll not only save time and money, but we’ll help design a storage solution that’s perfect for your business and trade.  Contact us today for personal service.

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