10% Off Vantech H2.1 Cargo Racks

Effective as of January 2, 2024

To get your order status or obtain tracking information, log into your account or send an inquiry. Make sure to have your name and order number from your order receipt. If you do not have your order number, call 517-258-4550.

Normal Service Hours:
Mon-Thu – 9AM to 5PM Eastern Time
Fri – 9AM to 12PM Eastern Time

Please Note: Tracking is available only after an order has shipped. Packages shipped via freight may not have accessible tracking information for up to 48 hours after you receive the tracking number.

CANCEL OR CHANGE ORDER

Cancelling or changing orders must be done before the order enters the shipping process. Once the order enters the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item’s return policy. See below for our return and exchange policy.

Note that most orders are electronically processed and sent to the shipping warehouse for fulfillment almost immediately. Therefore, the window to cancel or change orders is very limited. PLEASE CALL 517-258-4550 TO REQUEST A CANCELLATION OR CHANGE TO YOUR ORDER. A customer service representative will confirm whether the cancellation or change request can be granted.

Cancelled orders are subject to the cancellation fees set forth below:
1. Refund as store credit*: 0% cancellation fee.
2. Refund to original method of payment:
  a. Credit Cards: 3% cancellation fee**
  b. PayPal: 3% cancellation fee**
  c. Affirm: 6% cancellation fee**

*Store credit valid for 365 days from date of issuance.
**Cancellation fees are charged by your bank, credit card company, and/or the payment processor and we are unable to recover this fee for you. Refund fees are calculated based on the total amount refunded, including tax, shipping, and other fees, if applicable. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail our customer service department.

RETURN AND EXCHANGE POLICY

Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier, please inspect the product for visible damage before the carrier leaves. You may also refuse delivery for damage. Please make any notations on the Bill of Lading (delivery receipt).

Any claims regarding the shipment, including but not limited to reports of damage, missing pieces or hardware from the box, mis-boxed items, or manufacturer defects, must be made within 60 days of delivery of the shipment. Claims made after this 60-day period will not be accepted. It is your responsibility to inspect the shipment upon receipt and report any issues to us as soon as possible. Failure to report any issues within the specified timeframe may result in the denial of the claim. We reserve the right to request supporting documentation, such as photographs, to substantiate any claims.

You may return your product for any reason within 60 days of delivery of the product (some restrictions apply.) If you find that you are not satisfied with your purchase, give us a call at 517-258-4550 to begin the return process with such 60-day period. If we are at fault, we will replace the parts or exchange them at our discretion and our cost. We are not responsible for installation errors. We are not responsible for labor expenses, towing expenses, or additional repair expenses caused by the use of wrong or defective parts during installation.

Non-defective items that have not been installed should be returned in new, “resaleable” condition, in their original packaging and including all components.

The following items are not eligible for return:
1. Custom and/or special order items.
2. Freight shipments (e.g., LTL Freight).
3. Items delivered more than 60 days ago.
4. Installed items.
5. Modified items (items that have been damaged, drilled, cut, or altered in any way).

We reserve the right to inspect returned items. Any items found to be in violation of this Return Policy may be ineligible for refund or subject to a reduced refund (i.e., used or scrap value determined at our discretion). Please allow 7-14 business days for returns to be inspected and processed. This time is a general estimate only, as there are times when the processing time may be longer. The time begins once the return enters our facility – any time the item spends in transit to us is not included.

Shipping charges incurred to return items are your responsibility.

Refunds for returns and exchanges are subject to the below fees:
1. Refund for exchange to original method of payment: 10% return fee
2. Refund for store credit*: 10% return fee
3. Refund to original method of payment: 20% return fee

*Store credit valid for 365 days from date of issuance.

Shipping fees are non-refundable. Items shipped with free shipping will incur an additional 10% shipping recovery fee. Return and recovery fees are calculated based on the original item price, including tax, but excluding any promotional codes or discounts.

Any claims related to items not delivered, lost, stolen, or never received, or any other claim not covered under the 60-day period specified in this agreement, must be made within 90 days of the date of your order. Claims made after this 90-day period will not be accepted. It is your responsibility to report any issues to us as soon as possible. We reserve the right to investigate any claim and request supporting documentation, such as delivery confirmations, to substantiate the claim. Failure to report any issues within the specified timeframe may result in the denial of the claim.

In all circumstances, you must receive a Return Authorization in order to return a product. Return Material Authorization (RMA) numbers are good for 30-days from the date of issue.

Contact us at 517-258-4550 or email [email protected] for instructions on your return or for other questions relating to this return policy.

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