Effective as of May 15, 2023
To get your order status or obtain tracking information, log into your account or send an inquiry. Make sure to have your name and order number from your order receipt. If you do not have your order number, call 517-258-4550.
Service Hours: M-F 9AM – 5PM Eastern Time
Please Note: Tracking is available only after an order has shipped. Packages shipped via freight may not have accessible tracking information for up to 48 hours after you receive the tracking number.
CANCEL OR CHANGE ORDER
Most orders ship within 48 hours. Cancelling or changing orders must be done prior to shipping. Once the order enters the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item’s return policy. See Policy below for our return and exchange policy.
In order to request a cancellation or change to your order, please call 517-258-4550. To ensure timely processing of your cancellation, please do not send your request via email. Cancellation fees may apply.
RETURN AND EXCHANGE POLICY
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier, please inspect the product for visible damage before the carrier leaves. You may also refuse delivery for damage. Please make any notations on the Bill of Lading (delivery receipt).
Any claims regarding the shipment, including but not limited to reports of damage, missing pieces or hardware from the box, mis-boxed items, or manufacturer defects, must be made within 30 days of delivery of the shipment. Claims made after this 30-day period will not be accepted. It is your responsibility to inspect the shipment upon receipt and report any issues to us as soon as possible. Failure to report any issues within the specified timeframe may result in the denial of the claim. We reserve the right to request supporting documentation, such as photographs, to substantiate any claims.
We provide a 30-day satisfaction guarantee. You may return your product for any reason within 30 days of delivery of the product. (Some restrictions apply.) If you find that you are not completely satisfied with your purchase, give us a call at 517-258-4550 to begin the return process with such 30-day period. If we are at fault, we will replace the parts or exchange them at our discretion and our cost.
Non-defective items that have not been installed should be returned in new condition.
The following items are not eligible for return:
1. Custom and/or special order items.
2. Freight shipments.
3. Items delivered more than 30 days ago.
4. Installed items.
5. Modified items (items that have been drilled, cut, or altered in any way).
Shipping charges incurred to return items are your responsibility.
If you are unsatisfied with a product and reach out to us within 30 days of delivery of the product, we will provide a refund the purchase price for the product, minus a 20% return fee. Exchanges are subject to a 10% return fee. Shipping fees are non-refundable. Items shipped with free shipping will incur an additional 10% shipping recovery fee. Return and recovery fees are calculated based on the original item price, excluding any promotional codes or discounts.
Any claims related to items not delivered, lost, stolen, or never received, or any other claim not covered under the 30-day period specified in this agreement, must be made within 90 days of the date of your order. Claims made after this 90-day period will not be accepted. It is your responsibility to report any issues to us as soon as possible. We reserve the right to investigate any claim and request supporting documentation, such as delivery confirmations, to substantiate the claim. Failure to report any issues within the specified timeframe may result in the denial of the claim.
In all circumstances, you must receive a Return Authorization in order to return a product. Return Material Authorization (RMA) numbers are good for 30-days from the date of issue.
Contact us at 517-258-4550 or email [email protected] for instructions on your return or for other questions relating to this return policy.