Last Updated: 2/15/2022
To get your order status or obtain tracking information, log into your account or send an inquiry. Make sure to have your name and order number from your order receipt. If you do not have your order number, call 517-258-4550.
Service Hours: M-F 9AM – 5PM Eastern Time
Please Note: Tracking is available only after an order has shipped. Packages shipped via freight may not have accessible tracking information for up to 48 hours after you receive the tracking number.
CANCEL OR CHANGE ORDER
Most orders ship within 48 hours. Cancelling or changing orders must be done prior to shipping. Once the order enters the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item’s return policy. See Policy below for our return and exchange policy.
In order to request a cancellation or change to your order, please call 517-258-4550. To ensure timely processing of your cancellation, please do not send your request via email. Cancellation fees may apply.
RETURN AND EXCHANGE POLICY
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier, please inspect the product for visible damage before the carrier leaves. You may also refuse delivery for damage. Please make any notations on the Bill of Lading (delivery receipt).
Upfit Supply provides a 30-day satisfaction guarantee. You may return your product for any reason within 30 days of delivery of the product. (Some restrictions apply.) If you find that you are not completely satisfied with your purchase, give us a call at 517-258-4550 to begin the return process. If we are at fault, we will replace the parts or exchange them at our discretion and our cost.
- Non-defective items that have not been installed should be returned in new condition.
- Return Material Authorization (RMA) numbers are good for 30-days from the date of issue.
- The following items are not eligible for return:
- Custom and/or special order items.
- Freight shipments.
- Items delivered more than 30 days ago.
- Installed items.
- Modified items (items that have been drilled, cut, or altered in any way).
Shipping charges incurred to return items are the responsibility of the customer.
If you are unsatisfied with the product, we will happily refund the purchase price minus a 20% return fee. Exchanges are subject to a 10% return fee. Shipping fees are non-refundable. Items shipped with free shipping will incur an additional 10% shipping recovery fee. Return and recovery fees are calculated based on the original item price, excluding any promotional codes or discounts.
Contact us at 517-258-4550 or email [email protected] for instructions on your return. You must receive a Return Authorization in order to return a product. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us upon receipt and we will send you the correct product, replacement product, or replacement parts at no cost to you.
No returns will be accepted after 30 days.
